This does not mean you have to grant each unique request, though.īefore you even start processing these requests, your reaction is critical. This is what keeps your customers loyal and consistent. However, for a host, flexibility and the ability to accommodate all manner of people is an invaluable skill. They are called “unique requests” because they are few and far between standard guest requests. Yes, this guest may have taken her skincare routine a little too seriously.įortunately, there are ways to handle these types of things! Your Reaction to Unique Requests One host recalls that an Airbnb guest wanted a fresh supply of eggs and goat milk to bathe in for the duration of her stay. Working with Airbnb guests will not be quite as extreme, but you will still get unique requests once in a while, from embarrassing to disturbing. From someone ordering an eggless omelet or the guest who wants a live rabbit for his pet snake, there are various forms of bizarre requests made by guests daily. Unique RequestsĪnyone who has worked as a service provider has come across some form of unique requests by guests at one point or the other.
It could have been avoided if they had handled Dave Carroll’s request better. Remember that song we all saw on YouTube by David Carrol, “United Breaks Guitars?” that song cost the airport millions of dollars over a $1,200 USD Taylor Guitar. If you’re hosting Airbnb guests, it may seem like the best solution is to ignore or turn down requests that appear out of place or unreasonable, but one has to look at the whole equation. If you are familiar with the TV show “Friends,” then you may remember the episode, “The One With The Kips.” In this episode, Monica and Chandler head out on a romantic weekend, but Monica ends up dragging him from hotel room to hotel room just to find the perfect place.Īll this is pretty funny, but imagine watching the story from the service provider’s point of view. When working in hospitality, you are bound to come across the good, the bad, the ugly of unique guest requests!
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